Privacy Policy
Last updated: July 19, 2026
This Privacy Policy explains how LUNARTECH ("we", "us") collects, uses, and protects your information when you use Babel, our AI-powered document translation platform, including our website and related services (together, the "Service").
1. Information We Collect
- Account information — your name, email address, and password when you create an account, or profile details shared by Google or Microsoft if you sign in with those providers.
- Documents you upload — the files you submit for translation, and the translated output we generate for you.
- Payment information — billing details processed by our payment providers. We do not store full card numbers.
- Usage data — log data such as IP address, browser type, pages visited, and actions taken in the Service.
- Communications — messages you send us, for example through our contact form or by email.
2. How We Use Your Information
- To provide the Service: translating your documents, maintaining your account, and delivering your results.
- To process payments and manage subscriptions.
- To improve the Service, including reliability, safety, and translation quality.
- To communicate with you about your account, support requests, and Service updates.
- To comply with legal obligations.
3. Your Documents
Your documents remain yours. We process uploaded files solely to deliver the translation you requested. We do not sell your documents or use their contents for advertising. Documents are stored only as long as needed to provide the Service and can be deleted from your workspace at any time.
4. Sharing of Information
We do not sell your personal information. We share information only with service providers who help us operate the Service (such as cloud hosting and payment processing), when required by law, or in connection with a business transfer. These providers are bound by confidentiality obligations.
5. Data Retention
We retain personal information for as long as your account is active or as needed to provide the Service, resolve disputes, and meet legal requirements. You may request deletion of your account and associated data at any time.
6. Security
We use industry-standard technical and organizational measures to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at babel@lunartech.ai.
8. Cookies
We use essential cookies and local storage to keep you signed in and remember your preferences. You can control cookies through your browser settings; disabling them may limit some functionality.
9. Children's Privacy
The Service is not directed to children under 16, and we do not knowingly collect personal information from them.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above. Material changes will be communicated through the Service or by email.
11. Contact Us
If you have questions about this Privacy Policy, contact us at babel@lunartech.ai or through our contact page.